Our pricing policy is designed to protect both you and Marrakesh Voyage in the event something unforeseen prevents you from traveling with us.

Reservations require a 30% deposit  due 60 days prior to departure.

If you have to cancel your trip, we must be notified in writing. All monies will be refunded in full, less the following cancellation charges:

You may transfer from one trip to another up to 60 days before your trip departs, after which time our cancellation policy applies.

All payment received in US dollars for customized trips or events by Marrakesh Voyage will be converted at a rate of the market.

 

 

Responsibility Statement

Marrakesh Voyage accept responsibility for ensuring the holiday that you booked with us (for the land only), is supplied as described in this brochure or within your customized itinerary and the services offered reach a reasonable standard..... (Accommodation, airport transfers, Private car and driver/guide for entire trip and certified guides for cities according to your itinerary)

 

Complaints

In the event of any dissatisfaction with the accommodation or any other service provided by the Company, the matter MUST be reported immediately to the organization concerned (i.e. Hotel Manager, Agents etc.) so that immediate action can be taken to remedy the problem. Thereafter the matter must be referred, in writing, to the Company within 10 days subsequent to the client’s return. (Your expert driver/guide can act as your agent assistant for any problem while you are traveling around the country! any problem can be reported to him immediately.)

 

Itinerary Changes While In Morocco

Should you decide, while in Morocco, to deviate from your planned itinerary any additional expense resulting from such an action must be paid direct to those providing the service. No Refund Will Be Considered For Unused, Pre-booked Accommodation.

 

Cancellation or Delay of Aircraft or Other Transportation

We do not accept liability for any additional cost, which you may incur as a result of delays or cancellation of international or domestic flights, or any other transportation for any reason beyond our control. We regret that it is not possible to recover the cost of unused, pre-booked accommodation or service. Any additional costs involved in such a delay are to be met by the client. If delay is caused by technical problems, the airline will normally provide airport meals and accommodation where necessary. However, if caused by bad weather, strikes, traffic control etc., the airline will seldom offer any compensation as the delay is outside their control.

 

Travel Insurance

Customers are required to provide for themselves all necessary insurances against personal injury, loss, damage, theft, cancellation, delay etc.

(See the Insurance link within our web site to Insurance companies for possible recovery of these costs).

http://insuremytrip.com/p/myquote?pid=1000&rid=8211

 

Sample travel insurance plan offered through World Access.

Schedule of Coverage   

Maximum Benefit Amount

(Per Person) Up to:

 

Trip Cancellation -  Up to Your Trip Cost*

Trip Interruption - Up to Your Trip Cost*

Emergency Medical/Dental Coverage   - $10,000

Emergency Medical Transportation - $25,000

Baggage Coverage - $1,500

Baggage Delay -    $500

Travel Delay     -     $500

Travel Accident   -  $25,000

24-hour Emergency Travel & Medical Assistance – Included

 

*Maximum coverage available is $20,000